Abercrombie and Fitch uses polarization to create a great brand positioning strategy. Here’s why they’re right, and what we can learn from it.
Abercrombie and Fitch, the popular tween fashion brand, was in the news recently for all the wrong reasons.
Critics began rehashing an old 2006 quote, where CEO Mike Jeffries told a Salon interviewer:
“That’s why we hire good-looking people in our stores. Because good-looking people attract other good-looking people, and we want to market to cool, good-looking people. We don’t market to anyone other than that.” …
“In every school there are the cool and popular kids, and then there are the not-so-cool kids. Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely.”
He also said something to the effect of overweight people should not buy A&F clothes.
Predictably when this quote began to resurface, the blogosphere — complete with hack journalists and arm-chair critics — proceeded to flip a wig (pun intended).
People were furious, mad as hell, and not going to take it anymore. They demanded a formal apology. Change.org even started a petition that amassed over 68,000 signatures.
But here’s the thing…
The CEO was… absolutely right.
Here’s why.

